Care · Always on
Website care, in Digital Care. Looked after, for as long as it runs.
Nothing we build is finished at launch. Software falls behind, forms stop sending, checkout breaks quietly. Care is part of Digital Care, our monthly plan, so someone is always looking, and it is the person who built it.
Contact for pricing. Every engagement is scoped to the work and priced in writing before anything is paid.
Monitoring · Updates · Changes · Reporting
Someone is always looking
The site is monitored around the clock, and when something goes wrong you hear from us, not the other way round.
Current and backed up
Known holes are patched before someone finds them, and there is always a copy from yesterday to go back to.
Changes from a named person
Send a change and a named person acknowledges it within the window your plan states.
Hosting and certificates
The site runs on infrastructure we manage, with its certificate renewed before it lapses.
Updates and patches
The software the site runs on is kept current, so a known hole is closed before someone finds it.
Daily backups, kept off the server
If something goes wrong, there is a copy from yesterday to go back to.
Monitoring, around the clock
The site is checked every few hours for being up and being quick. If it goes down, we start as soon as the monitor alerts us, any day of the week. You hear from us when it is back.
Changes, with a stated window
Text, images, a new page: send it to us. Your level states how fast we acknowledge a request and what it includes each month; larger work is quoted. We answer on business days, Monday to Friday. Calls and meetings: Weekdays 6:00 to 8:00 pm, weekends 9:00 am to 12:00 noon AST, by appointment.
A person who checks in
A receipt for every payment. A note ahead of every renewal saying what the year covered and what renews. And a check-in, with the site's uptime and response figures, asking whether anything needs changing.
Digital Care comes in three levels. Your quote names the level. After a build, Digital Care starts the month after the last instalment. For a site we did not build, it starts with a free Digital Health Check.
Digital Care
Studio
A basic site, kept running.
- Change requests
- Acknowledged within two business days
- Included each month
- Small text changes
Digital Care
Signature
Everything in Studio, plus search and email.
- Change requests
- Acknowledged within one business day
- Included each month
- Up to two hours of changes a month
Digital Care
Apex
Everything in Signature, plus your ads.
- Change requests
- Acknowledged the same business day, or first thing the next business day
- Included each month
- Unlimited changes
When a site goes down, every level is the same: we start as soon as the monitor alerts us, any day of the week.
Contact for pricing. Digital Care runs monthly, with a 12-month minimum term. Paying the year in advance costs less, and your quote shows the saving. The site is yours throughout.
Part of one system, not a project on its own.
- [01]
A call
Thirty minutes on what the business needs. If we are not the right fit, we say so.
- [02]
A written scope
What we will build, the price, and the payment schedule, in writing, before anything is paid.
- [03]
Design, then build
You approve the design before the build. The person you met leads it start to finish.
- [04]
Digital Care
Monitored, updated, and improved every month after launch, under Digital Care.
Does every Teralith site come with care?
Yes. We host and look after the site from launch, and Digital Care takes over the month after the last instalment. A site nobody looks after goes stale, and we would rather not put our name on one.
Can you look after a site you did not build?
Yes, on Digital Care. It starts with a free Digital Health Check of the site as it stands, and the plan is priced in writing after it. We check again 90 days after the fixes go live.
What happens if the site goes down?
Monitoring alerts us automatically. We start as soon as the monitor alerts us, any day of the week. You hear from us, not the other way round.
How fast do you answer a change request?
It depends on your level of Digital Care: Studio within two business days, Signature within one business day, Apex the same business day, or first thing the next business day. That is when you hear back from a person, on business days (Monday to Friday). Calls and meetings: Weekdays 6:00 to 8:00 pm, weekends 9:00 am to 12:00 noon AST, by appointment. An outage is different: we start on it as soon as the monitor alerts us, any day.
Is there a minimum term?
Yes, a 12-month minimum term. Paying the year in advance costs less, and your quote shows the saving. If you leave, you get a full handover.
What does Digital Care cost?
Contact for pricing. It is priced in writing, with the build, or after the free Digital Health Check for a site we did not build.
Tell us what you are building.
Thirty minutes with Terico. Contact for pricing: every engagement is scoped to the work and priced in writing before anything is paid.